"Top" management is supposed to be a tree full of owls hooting when management heads into the wrong part of the forest. I'm still unpersuaded they even know where the forest is."

One of the most important tasks of a manager is to eliminate his people's excuses for failure.

"If you shoot for the stars and hit the moon, it's OK. But you've got to shoot for something. A lot of people don't even shoot."

Excellence and size are fundamentally incompatible.

"Consultants are people who borrow your watch and tell you what time it is, and then walk off with the watch."